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1. Exchange Policy
Exchanges are available within 7 days from the date your order was delivered with your invoice, with the exception of the items on Best Grab (i.e. discounted items).
The items on Best Grab or bought with coupon discount online are of Final Sale. As such, exchanges and refunds are non applicable.
Should you need to exchange your items, please contact us via email at [email protected]
Please note that items must be unworn, unwashed, unaltered, and with its tags intact. All footwear returned must include the original shoebox in its original condition and undamaged, without any labels on it.
Exchanged items must be of equal value or less. Requests for exchanges for articles which do not meet all mentioned conditions will be declined.
For more information on shipping and deliveries, please click here.
3. Bound Parcels
4. Defective Item
*Please note that minor variations in measurement (within 0.6 inches) is not considered a defect. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.
5. Incorrect Item
*Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, refund will be issued instead.